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How We Work
Premiere Care (NE) Ltd is registered with and regularly audited by the Care Quality Commission (CQC) as a domiciliary care provider. There are five criteria used by the CQC to demonstrate that our home care service is well run by examining how our service is safe, effective, caring, responsive and well led. This is what you can expect our service to be. At our last audit in 2021 we were pleased to be rated as GOOD.
We utilise cutting edge online technology, that allows us to monitor your care in real time, enabling us to swiftly act to support you and your care team whenever the need arises. This system can also give clients and their families access, enabling you to review the care provided.
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We feel all of this underlines the care, focus and effort we consistently make to look after everyone we work with – as part of our wider, Yorkshire family.
REAL TIME CARER MONITORING
Online monitoring of carers activities around your home, with access for the family to read the notes on a smartphone or tablet at anytime
CUSTOMIZED CARE PLANS
Easily updatable care plans that ensure your care is current and appropriate to your needs. Regular reviews of care to ensure it meets your needs at any time.
24/7 OFFICE SUPPORT
Our team is available in the office Mon to Fri. We also provide 24/7 out of office support, ensuring we are always on hand for every emergency whenever it may be..
CLIENT LED CARE
Working with the client and family to deliver “client led care”. Offering a flexible approach to care. We can provide exactly the care you want, when you need it.
​Our services comply with all Care Quality Commission requirements and we are audited by them, most recently in May 2021 when we were rated GOOD.
Most of our carers are self-employed and before joining our agency they are thoroughly vetted and we ensure they have the necessary training and experience for the role. We also have a growing team of employed carers who help us provide hourly care.
FULLY VETTED WITH ADVANCED TRAINING
All our carers are fully vetted, including background checks. Their training is updated regularly. We ensure ongoing training and development opportunities for all our carers.
QUICK RESPONSE
We are available 24/7 to respond to clients needs quickly and efficiently. Our large team of carers means we have the flexibility to meet your needs.
MEDICATION CHECKS
If you need help ensuring medicines are being taken our online systems enable carers to monitor and record medication has been taken.
ADVANCED SCHEDULING
Carer scheduling accessible via smart phone, enabling your carer to know when they are scheduled to visit you up to two weeks in advance and understand what care is to be provided.
​Whether you are looking for live-in care or you just need the odd hour of support, we offer you a bespoke home care service that is built around your needs and is flexible enough to evolve as your needs change.
Premiere Care is a care company with a difference. We care about the wellbeing of both our clients and our carers and know that by looking after our carers they will in turn give 100% when caring for our clients.